Account Security
Yes, we use industry-standard security measures to protect your personal and account information.
You can reset your password by clicking on the “Forgot Password” link on the login page and following the instructions.
Yes, you can update your email address in your account settings after logging in.
Use a strong, unique password and avoid sharing your login credentials with others.
Contact our customer support immediately so we can investigate and secure your account.
General FAQ
We offer a range of high-quality products designed to meet everyday needs. Detailed descriptions and specifications are available on each product page.
You can reach our customer support team via email, contact form, or live chat during business hours.
Yes. However, creating an account allows you to track orders and save your information for future purchases.
Our company operates online, with fulfillment centers located in multiple regions to ensure efficient delivery. Head Office louisville, Kentucky.
You can subscribe to our newsletter or follow us on our social media channels for the latest updates.
Payment & Refunds
We accept major credit/debit cards and other secure online payment options shown at checkout.
Yes, all payments are processed through secure, encrypted payment gateways.
Your payment is processed immediately after your order is successfully placed.
Refunds are available for eligible returns according to our return policy. Please review the policy for specific conditions.
Once approved, refunds are typically processed within 5–10 business days, depending on your payment provider.
Shipping Information
Yes, we offer international shipping to selected countries. Shipping availability and fees are shown at checkout.
Shipping times vary depending on your location and shipping method, typically ranging from 3–10 business days.
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Once your order is shipped, you will receive a tracking number via email to monitor delivery progress.
If your package is delayed or missing, please contact our support team so we can assist you promptly.
Need more help?
Can't find what you're looking for? Our dedicated support team is ready to assist you.
Support Status
All times in GMT+0
Business Hours
All times are in GMT+0. Support is closed on Sundays and public holidays.